GigHub Workspace

Terms & Conditions

The booking, payment and cancellation terms that apply to every reservation made with Gig Hub Workspace. See also our House Rules.

Booking, Payment & Cancellation

Terms & Conditions — Gighub Workspace

1. Booking

1.1 Workspace and seminar venue bookings must be made through the official booking form or any other booking channel approved by Gig Hub Workspace.

1.2 A booking request does not constitute a confirmed reservation.

1.3 A booking is only confirmed upon:

receipt of the required payment;
confirmation by Gig Hub Workspace; and
availability of the requested date and venue.

1.4 Gig Hub Workspace reserves the right to decline any booking at its sole discretion prior to confirmation.

2. Payment

2.1 Gig Hub Workspace operates as a cashless facility. Cash payments are not accepted.

Bank Transfer Details

BankMaybank Account NameGig Hub Workspace Account Number— to be updated —

2.2 Please use your Booking Number or the last four (4) digits of your registered mobile number as the payment reference.

2.3 Unless otherwise agreed in writing:

Full payment for workspace bookings must be made immediately upon confirmation.
Seminar venue bookings require payment no later than three (3) calendar days before the event date.
Catering and third-party services must be paid in accordance with the payment schedule stated in the quotation or invoice.

2.4 Gig Hub Workspace reserves the right to cancel or release any unpaid booking without prior notice.

3. Security Deposit

3.1 A refundable Security Deposit is required for seminar venue bookings, where applicable.

The deposit amount is confirmed on your booking summary before you pay.

Gig Hub Workspace reserves the right to vary the deposit, or to require a higher deposit, depending on the nature, duration or scale of the event.

3.2 The Security Deposit must be paid before the event together with any outstanding balance.

3.3 The Security Deposit is intended to cover: damage to premises, furniture, fixtures, electronic equipment; missing items; excessive cleaning; unauthorised removal of property; or any additional costs from misuse beyond normal wear and tear.

4. Refund of Security Deposit

4.1 Following completion of the event, Gig Hub Workspace will conduct an inspection of the venue.

4.2 Where no loss or damage is identified, the Security Deposit will be refunded within seven (7) to fourteen (14) working days, subject to banking processing times.

4.3 Where loss or damage is identified, Gig Hub Workspace may deduct the reasonable cost of repair, replacement, reinstatement or additional cleaning from the Security Deposit.

4.4 Where the repair or replacement cost exceeds the Security Deposit, the customer shall remain liable for the outstanding balance.

5. Customer Responsibility

5.1 The person making the booking shall be responsible for the conduct of all guests, participants, contractors and invitees attending the event.

5.2 The customer shall ensure that all attendees comply with the House Rules and any instructions issued by Gig Hub Workspace.

5.3 The customer shall be responsible for any loss of or damage to furniture, tables, chairs, televisions, audio-visual equipment, electrical and networking equipment, decorations, fixtures and fittings, and any other property belonging to Gig Hub Workspace.

5.4 The customer agrees to reimburse Gig Hub Workspace for the reasonable cost of repairing or replacing any damaged or missing property.

6. Cancellation Policy

A. Workspace Booking

≥ 24 hours before: Full refund.

< 24 hours or No Show: No refund.

B. Seminar Venue Booking

≥ 72 hours before: Full refund of venue rental fee.

< 72 hours or No Show: No refund of venue rental fee.

Approved refunds will be processed within seven (7) to fourteen (14) working days, subject to banking processing times.

7. Catering & Third-Party Services

7.1 Upon request, Gig Hub Workspace may assist in arranging catering or event-related services through independent third-party suppliers.

7.2 Charges for these services are separate from venue rental unless otherwise stated.

7.3 Catering cancellation terms:

≥ 7 days before: Eligible for refund, less any costs already committed by the caterer.

< 7 days before: Catering charges are generally non-refundable.

7.4 Any refund relating to catering or third-party services shall be subject to the respective supplier's cancellation policy.

8. Changes to Booking Requests to change the booking date, event duration, guest numbers or arrangements are subject to venue availability and approval by Gig Hub Workspace. Additional charges may apply.

9. Venue Inspection Gig Hub Workspace reserves the right to inspect the venue before and after each booking. Photographs or videos may be taken to document the condition of the premises and used to determine responsibility for any loss or damage.

10. Customer Property Customers are responsible for safeguarding their own belongings. Gig Hub Workspace shall not be responsible for loss or damage to personal property unless caused by its negligence.

11. Force Majeure Gig Hub Workspace shall not be liable for any delay, interruption or cancellation arising from circumstances beyond its reasonable control, including natural disasters, fire, flood, pandemic, government directives, utility disruptions or other unforeseen events. Where appropriate, an alternative booking date may be offered.

12. Limitation of Liability To the extent permitted by applicable law, Gig Hub Workspace's liability in relation to any booking shall be limited to the amount paid by the customer for the affected booking. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under Malaysian law.

13. House Rules The customer shall ensure that all attendees comply with Gig Hub Workspace's House Rules at all times. Failure to comply may result in the event being suspended or terminated without refund where reasonably necessary to protect the safety, property or quiet enjoyment of other users.

14. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of Malaysia.

15. Acceptance

By submitting a booking and making payment, the customer acknowledges that they have read, understood and agreed to these Booking, Payment & Cancellation Terms and Conditions together with the Gig Hub Workspace House Rules.